LIMITED TIME PROMOTION FREE DELIVERY is only for UK Mainland address.
PLEASE NOTE: Think ahead and get your delivery scheduled to an address where there is someone generally in or, wherever possible, to a work address. Our couriers will also happily leave the parcel with your neighbours or in a secure location indicated by you. Please remember that if you give us a delivery address and DO NOT ask to be contacted to arrange a particular day, we will assume that it's an address regularly occupied during weekdays.
Ulitmately, we need you to provide us with an address where we can deliver during weekdays, 8am-6pm and where someone is available to sign for the parcel. Once the parcel leaves our warehouse and the courier is unable to deliver because there is no one in at the address you provided and you have not requested a phone call to arrange the day, you may be charged the initial delivery and return fee, even if you cancel the order.
Deliveries of items in stock are usually dispatched within 2-7 days. Sent by a Courier Company. With small orders (below £150) we will dispatch the goods to the address provided and send you an email with tracking details, as soon as we can. With larger items and full fireplace, we will call or email or call you after you placed the order and discuss the allocated day for delivery. Standard delivery will be anytime between 8am and 6pm, 8am-1pm service is available at additional cost.
Cancellation of an order results in full refund only before the goods are dispatched from our warehouse. Free delivery only applies if you get the order delivered and keep it.
SUPPLEMENT FOR REMOTE POSTCODES
Your supplement will not be added automatically to your order depending on your postcode, but if your address falls into the higher-delivery rates we will contact you to process supplement over the phone. In case you are not happy to proceed, we will refund you fully.
PLEASE NOTE: There is a supplement for delivery to NORTHERN IRELAND, ISLE OF MAN, ISLE OF WIGHT, CHANNEL ISLANDS, SCOTTISH HIGHLAND and ISLANDS and upper parts of UK mainland (sample postcodes: IV, KA 27 & 28, KW15-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49, PH50, ZE, KW1-14).
Please note that depending on the delivery postcode and the weight of your order we may not be able to dispatch your order without receiving supplement for delivery.
Free delivery offer only applies when you keep the purchased products. If you decide to return your order which was delivered to you free of charge following our promotion, we will have to charge you for the initial delivery and the return carriage will be your responsibility. Please contact us for the actual delivery quote before purchasing.
Should you have any queries regarding delivery prices, please do not hesitate to call our office (open Mon-Fri 9.30am-5.30pm) and we will be able to assist you.
Delivery Information (outside promotion Free Delivery)
All our on-line delivery fees are calculated according to dimensions and weight scheme, not the delivery area, therefore, certain postcodes will qualify for the delivery supplement payable by mail order (telephone). Sample prices for UK delivery within basic courier delivery zones:
Small items (bottle of fuel, box of fuel, Gel Burner with bottle of fuel etc) - 5
Medium items: 10
Delivery then rises every 5 accordingly to the total weight/dimensions of your order. You can select standard 8am - 6pm delivery slot (normally dispatched within 3-7 days) or if you do not wish to stay in all day or you only can accept delivery in the morning you can select "8am-1pm" delivery for an extra 5. If you do have a secure location for the courier to leave the parcel, please tell us about it and we will pass that information to the courier, but please be aware that items will be left at your own risk.
There is a supplement for delivery to NORTHERN IRELAND, ISLE OF MAN, ISLE OF WIGHT, CHANNEL ISLANDS, SCOTTISH HIGHLAND and ISLANDS and upper parts of UK mainland (sample postcodes: IV, KA 27 & 28, KW15-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49, PH50, ZE, KW1-14, AB31-38, AB40-56). Please note that depending on the weight of your order we may not be able to dispatch your order without receiving supplement for delivery.
Should you have any queries regarding delivery prices, please do not hesitate to call our office (open Mon-Fri 9am-5pm) and we will be able to assist you.
Deliveries of items in stock are usually dispatched within 3-7 days. Sent by Courier Company as soon as possible to the delivery address provided by you. You will be notifiued via email when the delivery is arranged and you will get tracking details With larger orders or full fireplaces, we will call or email or call you after you placed the order prior to allocating a delivery. Standard delivery will be between 8am and 6pm, 8am-1pm service is available at additional cost.
When you order a large freestanding unit, it will arrive to you on a pallet fully assembled. Please be aware that pallet couriers will only deliver to your outside door and are not insured to take it inside your premises. Also if there are any steps on the way to your house/flat or the access is restricted in any other way, you will need to arrange extra help. Please call us for more details.
The courier will make an attempt of delivery on a scheduled date. If there is nobody in, they will try to leave the parcel with your neighbours (please indicate when placing the order in case you do not wish the courier to leave your parcel with a neighbour), if unsuccessful, they will leave a calling card. You then need to call the number provided on the card and arrange second attempt of delivery. The cost of delivery may be charged again if you are not present to accept delivery on a second attempt within agreed slot or you have provided an incorrect address. We are unable to accept liability for failure to deliver within quoted times or any consequential losses that may arise as a result of late delivery, please refer to our Terms and Conditions for more information.
When an order cannot be delivered and is returned to our warehouse and subsequently cancelled, a refund will be made after deduction of delivery costs (both directions).
Returns and Replacements
If an item is found defective, we will issue a replacement free of charge, providing we receive a written notice about the defect within 48 hours from delivery. We may ask you to email us some pictures of the problem with the product, which will speed up the replacement procedure.
In the event of damage customer must notify us in writing (by email) within 48h of the delivery.
Returns for any other reason (don’t like it, colour, size etc) are permitted within 14 day, but the customer is responsible for all delivery charges. The item must be in a perfect, unused condition and returned with all original packaging and accessories. Insurance during return carriage is the responsibility of the customer.
Items Damaged in Transport
You should inspect all items carefully before signing the courier’s delivery note. If inspection is not possible, you must write “Not Checked” on the delivery note otherwise claims for damage may not be acknowledged.
Orders may be cancelled and qualify for a full refund until they are dispatched from our warehouse. When an order has been dispatched and the customer wishes to cancel then the delivery should be rejected. A refund will be given excluding the actual delivery cost both ways.
Special Delivery Requests
We will pass on all special delivery instructions to our couriers. If you specify that your delivery should be left with a neighbour, in the porch or in an unlocked garage, we are happy to arrange it but it is at you own risk. We will not accept claims for loss or damage where a parcel has not been signed for upon delivery.
FREE UK mainland DELIVERY on everything/ shop on-line / by phone 02077241919